faq
Troubleshooting Common Issues
Last updated: 2026-06-01
Quick fixes for frequent problems encountered by institute teams.
Use this article to resolve common access, data, and billing issues before contacting support.
Step 1: Fix login and access issues
Start with account verification and permission checks.
- Use forgot password if login fails
- Retry OTP after 60 seconds
- Check role permissions in team settings
Step 2: Resolve data save issues
Verify required fields and connection before retrying.
- Complete all required inputs
- Check internet connection
- Log out and retry if issue persists
Step 3: Check list filters and billing status
Many visibility issues are caused by active filters or billing sync delays.
- Clear list filters
- Reload after save
- Retry failed payment from billing section
FAQ
How do I contact support?
Reach out through support WhatsApp or email in contact details. Annual plans receive priority response.